These are the standard terms and conditions that apply to work and projects undertaken by Redspot Ltd for our valued clients.
Redspot will provide you with a cost and timeframe estimate at the beginning of the project. If this estimate is accepted by you, we will endeavour to complete the project within the estimated amount of time.
If you change your mind, change the overall design, add extra pages to a website, or even add new functionality, that won’t be a problem. You will be charged the hourly rate set out in the estimate we gave you.
Redspot Ltd will endeavour to inform the client in advance when projects will exceed estimated costs.
While we do not charge for a quick phone call and brief email replies to you, should the time spent on that communication exceed half an hour, we may choose to charge you for this time. Excessive emails and questions may also be charged for as the total amount of time spent responding to these adds up very quickly and can cause delays in our current project timelines.
2. SUPPLY OF BRANDING, IMAGERY AND CONTENT
You must supply all materials and information required by us to complete the work set out in your estimate. Such materials may include, but are not limited to, photographs, written content, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
Where you fail to supply content or required information, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed. Delays in providing the required information to Redspot may result in delays in project delivery.
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material that you supply to us to include in your project.
From time to time we may need to call on the expertise of another web developer or graphic designer to help us achieve an awesome result for you. We reserve the right to subcontract any of our services as needed.
4. ADDITIONAL EXPENSES
You agree to reimburse us for any requested expenses which do not form part of your original project estimate including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or other similar expenses.
5. DOMAIN NAMES
You agree to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third party for such services. While we automatically renew domain names which are held in the Redspot Ltd account only, it is ultimately your responsibility to ensure that your domain name/s are kept up to date.
6. WEB HOSTING
If Redspot Ltd manages the hosting of your website we are responsible for every aspect of your technical setup, and will help liaise with the hosting provider for a resolution when there is a server issue.
We use well known and professional hosting providers who will carry out daily backups of your website. Redspot Ltd accepts no responsibility for downtime, delays, breakdowns or data loss caused by internet service providers or hosting companies.
You are responsible for complying with all relevant laws relating to e-commerce. Redspot Limited accepts no responsibility for any claim, fine, tax, loss or damage arising from your or your clients’ use of the e-commerce store.
8. PAYMENT GATEWAYS
Accepting funds online always comes with its risks. Any payment gateways that we install on your e-commerce store are at risk of fraudulent behaviour. We urge you to follow the recommended security measures provided by your payment gateway to protect against this. Redspot Ltd takes no responsibility in the loss of funds in this case.
Redspot cannot guarantee any specific position in search engine results for your website. We perform search engine optimisation using the current best practice and cannot guarantee that it will lead to or improve any increase in sales, profits or any other form of improvement for your business or any other purpose.
10. CROSS BROWSER COMPATIBILITY
We use current versions of WordPress and we endeavour to ensure that the websites we create are compatible with all modern web browsers being Internet Explorer, Firefox, Chrome and Safari. Redspot cannot guarantee correct functionality with all browser software across different operating systems. If you require the website to comply with other browsers, note that in some cases this just may not be possible and beyond our control to rectify.
While all care is taken to ensure spelling, telephone numbers, email addresses etc are correct, Redspot Ltd does not accept responsibility for incorrect information, either in print or online.
You are solely responsible for the content of the project, therefore we urge you to fully check the content of your project and test the website functionality before giving us your final approval.
We (and any subcontractors we chose to employ) agree that we will not at any time disclose any of your confidential information to a third party.
13. LOSS OR DAMAGES
Redspot Ltd shall not be liable for any loss or damage which you may suffer which can be attributed to any delay in performance or completion of your project, however that delay arises.
14. INTELLLECTUAL PROPERTY
All artwork, printing and website structure remains the property of Redspot Ltd until invoices are paid in full.
Where photos are purchased by Redspot Ltd from a third party for the use for either print or web it is the responsibility of the client to alert us when the license falls due/expires and they are responsible for renewing this license and all fees associated with this renewal whether past or future. We take no responsibility for renewal of these images once they have expired.
Redspot reserves the right to display and link to your completed project as part of our portfolio and to write about the project on our website or in our digital marketing for promotional purposes.
15. PAYMENT TERMS
A 25% deposit is required on all quotation acceptances for non-account holders. Progress payments are required monthly on projects exceeding one month or more. Redspot Ltd reserves the rights to confirm pricing upon receipt of completed artwork.